Privacy Policy
PRIVACY POLICY
PRIVACY POLICY
Disclosure of Personal Information
We may disclose personal information to third parties in the following circumstances:
With your consent or at your direction, such as when coordinating care with other service providers or healthcare professionals.
When required by law or regulatory authorities, such as reporting obligations under the NDIS Quality and Safeguards Commission.
When necessary to protect the safety or well-being of individuals receiving support services.
When required for billing and payment processing purposes, such as disclosing information to the National Disability Insurance Agency (NDIA) for NDIS-funded services.
Collection of Personal Information
At Sunflower Supports, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us. It also describes your rights regarding your personal data.
We collect personal information from individuals with disabilities, their families, or authorized representatives in order to provide support services tailored to their needs.
This information may include -
Names and contact details.
Date of birth.
Health and medical information relevant to the provision of support services.
Disability-related information necessary for service planning and delivery.
Financial information for billing and payment purposes.
Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. When personal information is no longer needed, we securely dispose of it in accordance with applicable privacy laws and guidelines.
Protection of Personal Information
We take reasonable measures to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. This includes implementing physical, technical, and administrative security safeguards to ensure the confidentiality and integrity of your data.
Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. When personal information is no longer needed, we securely dispose of it in accordance with applicable privacy laws and guidelines.
Your Rights
You have the right to -
Access and review the personal information we hold about you.
Request corrections to inaccurate or incomplete personal information.
Withdraw consent for the collection, use, or disclosure of your personal information, subject to legal and contractual obligations.
Request deletion of your personal information, subject to legal and regulatory requirements.
Protection of Personal Information
We take reasonable measures to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. This includes implementing physical, technical, and administrative security safeguards to ensure the confidentiality and integrity of your data.
Use of Personal Information
We use the personal information we collect for the following purposes -
To assess eligibility for support services under the National Disability Insurance Scheme (NDIS).
To develop personalized support plans and service agreements.
To deliver support services in accordance with individualized care plans.
To communicate with individuals, their families, or authorized representatives regarding service delivery, appointments, and updates.
To process payments and billing related to support services.
Your Rights
You have the right to:
Access and review the personal information we hold about you.
Request corrections to inaccurate or incomplete personal information.
Withdraw consent for the collection, use, or disclosure of your personal information, subject to legal and contractual obligations.
Request deletion of your personal information, subject to legal and regulatory requirements.
Use of Personal Information
We use the personal information we collect for the following purposes:
To assess eligibility for support services under the National Disability Insurance Scheme (NDIS).
To develop personalized support plans and service agreements.
To deliver support services in accordance with individualized care plans.
To communicate with individuals, their families, or authorized representatives regarding service delivery, appointments, and updates.
To process payments and billing related to support services.
Protection of Personal Information
We take reasonable measures to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. This includes implementing physical, technical, and administrative security safeguards to ensure the confidentiality and integrity of your data.
Your Rights
Your Rights
You have the right to:
Access and review the personal information we hold about you.
Request corrections to inaccurate or incomplete personal information.
Withdraw consent for the collection, use, or disclosure of your personal information, subject to legal and contractual obligations.
Request deletion of your personal information, subject to legal and regulatory requirements.
Updates to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this Privacy Policy periodically for any changes.
This privacy policy outlines how Sunflower Supports collects, uses, and protects personal information in the context of providing support services to individuals with disabilities, particularly those funded by the National Disability Insurance Scheme (NDIS). It also emphasizes individuals' rights regarding their personal data and provides contact information for inquiries or requests related to privacy matters.
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us.
Effective Date: 04/02/2024